What we are is what we reflect.

How we feel and the way we reflect it directly affects others, whether positively or negatively. It is important to focus on building a personal relationship with ourselves, to positively influence our work and society.

Customer Service is imperative to the success of any organization. I will be more intentional.

For me, letting people go who do not align with the mission and vision of our institution is crucial. Not just that, it may not be time for them to be a part of our institution. Share all the benefits and give them time and space to think about but treat them with respect, nonetheless.

It makes me considered crating a PowerPoint presentation for my school. Visual aids help prospective students to better gauge what it being said and connect.

This remind me of John Maxwell teaching on give value to people. It's all about knowing how to serve people, what are they thirsty and hungry for and satiating that desire. The same is without our educational institution.

Having a positive attitude towards our work and personal actions allows us to advance and evolve correctly.
Likewise, it allows us to influence others in a purposeful and effective way.

• There is always room for improvement.
• It is possible to gain a higher percentage of applicants through the admission process.
• Build a relationship with prospective students and make them feel prioritized.

I understood the listening skill section and had 100% but the final quiz with sales, people, attitude, and product knowledge took me several tries. I best understood the importance of the connection which is accomplished through listening. The listening questionnaire made me re-evaluate the way I listen. Fact finding and I even stop listening if I know what the other person is going to say. I will work on these issues.

Listening IS the job. Thus, learning how to repeat, rephrase, and reflect serves to help you do your job effectively. It takes practice and understanding the levels 1-3 from "it is all about me" to "hyper focus listening" to "being aware of the emotions of the exchange".